General Discussion

[Exordiunnn 0]

I unboxed a Sniper Capsule (wake robin) and can't see it anywhere, and was the only thing i unboxed from 50 euros, so basically scammed

[Flexouz 209]

Go to your inventory -> weapons -> All 
it should be there, If not you deleted it.

[Baran01 70]

55 minutes ago, Flexouz said:

Go to your inventory -> weapons -> All 
it should be there, If not you deleted it.

wow

[Baran01 70]

1 hour ago, Exordiunnn said:

I unboxed a Sniper Capsule (wake robin) and can't see it anywhere, and was the only thing i unboxed from 50 euros, so basically scammed

What if, you delete it by mistake?

[Davi 115]

4 minutes ago, Baran01 said:

What if, you delete it by mistake?

It can be restored.

[OGSapphire 308]

18 minutes ago, Davi said:

It can be restored.

It cant be restored*

[Volt 485]

53 minutes ago, Davi said:

It can be restored.

Has there been any cases of them restoring items yet? If so that's pretty impressive, when that stuff would happen in MVS I hadn't heard people having great luck.

[Davi 115]

27 minutes ago, Volt said:

Has there been any cases of them restoring items yet? If so that's pretty impressive, when that stuff would happen in MVS I hadn't heard people having great luck.

I don't know about any case yet.

 

1 hour ago, OGSapphire said:

It cant be restored*

It can, items restoration must be reported to the support team within 5 days of occurrence.

Reports sent later, are excluded from the subject.

[Volt 485]

4 hours ago, Davi said:

I don't know about any case yet.

 

It can, items restoration must be reported to the support team within 5 days of occurrence.

Reports sent later, are excluded from the subject.

So how are you getting the information about this "5 day" rule? We've seen a whole lot of people talking about accidentally deleting something. Have they mentioned it somewhere?

[QN_Khai 0]

7 giờ trước, David đã nói:

Nó có thể được phục hồi.

Adds a recovery system to the game

[Flexouz 209]

10 hours ago, Davi said:

I don't know about any case yet.

 

It can, items restoration must be reported to the support team within 5 days of occurrence.

Reports sent later, are excluded from the subject.

 

Please refrain from sharing false information and possibly spreading false hope..

 

So I went and did the test. I deleted some elegant socks and asked them. 
They replied within 5 hours with the following: 


 

[Davi 115]

In their Operation Policy they state that items deleted for server issues and other external factors can be restored providing evidence.

Therefore i assumed, that since this person that wrote the post, didn't talk about deleting its own item, i quoted the Company's terms, since it might be a different issue.

I don't know whether this case applies to the person who wrote the post, but in case it does, this information may be useful for him to know.

Edited September 25, 2023 by Davi