The last message I've got:
Hi there,
Thank you for reaching out to us again.
We apologize for your inconvenience starting the game.
We'll be investigating the reported issue via the Steam profile you sent us.
This issue may take some time to resolve, so we ask for your patience.
Once the changes are applied, you can verify them through announcements on our Forum.
Please note that we will not provide progress updates through inquiries.
Best wishes,
MVR Team